Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Welcome to Be Bellavi's Frequently Asked Questions (FAQ) page! Here we have gathered answers to our customers' most frequently asked questions. If you can't find the answer you're looking for, feel free to contact us .
1. ORDERS AND PAYMENTS
Q: How do I place an order?
A: To place an order, simply browse our online store, add the desired products to your cart, and click "Checkout" when you're ready to complete your purchase. Follow the on-screen instructions to fill out your shipping and payment information.
Q: Can I change or cancel my order after I've placed it?
A: If you wish to change or cancel your order, please contact us within 24 hours of placing your order. We will do our best to accommodate your request before the order is processed.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, Amex), PayPal and other secure payment methods. All transactions are encrypted to ensure your safety.
2. SHIPPING AND DELIVERY
Q: How long will it take to deliver my order?
A: Orders are processed within 2-4 business days. Delivery times typically vary between 7 and 15 business days depending on your location. Delivery times may be longer depending on the destination with a grace period of up to 30 business days.
Q: Do you offer free shipping?
A: Yes, delivery is free for any order within the EU. Shipping fees apply for express deliveries.
Q: Can I track my order?
A: Yes! Once your order has been shipped, you will receive a tracking number via email so you can track your package online.
3. RETURNS AND EXCHANGES
Q: What is your return policy?
A: We accept returns up to 30 days after receiving your order. This is in accordance with our return and refund policy. Please contact us to begin the return process.
Q: How do I return an item?
A: To return an item, please contact our customer service team with your order number and the reason for the return. We will send you the necessary instructions and, if applicable, a return label.
Q: When will I receive a refund?
A: Once your return has been processed, you will receive a refund to your original payment method within 5-7 business days.
4. PRODUCT INFORMATION
Q: How do I choose the right size?
A: Each product page contains a detailed size guide. If you have any questions, please feel free to contact us. We will be happy to help you choose the right size for you.
Q: Do you offer custom products?
A: We do not currently offer customized products, but we remain open to your suggestions for future collections.
5. CUSTOMER ACCOUNT AND PRIVACY
Q: Do I need to create an account to place an order?
A: No, you can place an order as a guest. However, creating an account will save you time on future orders and allow you to easily track your purchases.
Q: Is my personal information secure?
A: Absolutely! We use SSL encryption to protect all of your personal information. For more details, please see our Privacy Policy .
Q: How do I update my account information?
A: You can easily update your information by logging into your account and going to the "Account Settings" section.
6. CUSTOMER SERVICE
Q: How can I contact you if I have a problem?
A: You can contact us by email at contact@bebellavi.com or through our contact form on our website . Our customer service is available Monday through Friday, 9am to 6pm.
Q: Do you have a customer service phone number?
A: We currently handle all customer service requests via email. Please be assured that we will respond to all your inquiries as quickly as possible.
7. PROMOTIONS AND DISCOUNT COUPONS
Q: Do you offer any discounts or promotions?
A: Yes! Sign up for our newsletter to receive exclusive offers and promotions. Follow us on our social media channels to stay up to date with the latest discounts.
Q: How do I use a discount code?
A: Enter your discount code in the "Apply Coupon" section during checkout. The discount will be applied before you finalize your order.